Return Policy
If something is wrong with your order, PRODCHONG will help review it and find a solution.
Last updated:
Marketplace orders
Returns and refunds for Shopee, Lazada and TikTok Shop orders follow that platform's policy. Please submit your request through the platform app.
Website, LINE and wholesale orders
Contact us on LINE with your order number and photos of the affected product or packaging. We will explain the next steps.
Tip
We recommend recording a video while unboxing to support any claim.